Search through the following list until you find the topic of interest. Note the topic's number, then scroll through the file until you find the corresponding number. If you're viewing the file in Notepad, you can:
- search for a topic or number using the Find command (ALT+S, F)
- select Word Wrap to more easily read this file (ALT+E, W)
- print the file (ALT+F, P)
TOPICS
1) Using LiveUpdate without a modem
2) Using LiveUpdate without an existing Internet connection
3) Local modem requirement
4) Accessing LiveUpdate through CompuServe or America Online
5) Selecting Modem or Internet Connection in the Setup wizard panel
6) Setting up a modem
7) Identifying a modem's manufacturer or model
8) Selecting a modem or manufacturer when yours is not included in the Manufacturers or Models lists
9) Selecting a model when your modem manufacturer is listed but the model isn't
10) Improving modem transfer rates
11) Factors that affect speed
12) What to do when you connect to the BBS, then unexpectedly drop out
13) Modifying the INIT string
14) Restoring the original INIT string
15) Selecting a COM port in the Select A Modem wizard panel
16) Choosing between two (or more) modems on your system
17) Selecting a country in the Number To Dial wizard panel
18) Setting up LiveUpdate to access an outside line
19) Disabling call waiting
20) Setting up LiveUpdate to pause between dialing an access code and the remainder of the number
21) Causes for occasional slowness
22) Cost of service
23) Who to call when your Internet Service Provider (ISP) account isn't configured correctly to use LiveUpdate
24) About the Find Device Automatically option
25) Restoring LiveUpdate when a new software installation disables it
26) What to do when LiveUpdate detects problems retrieving a software update
27) How LiveUpdate tells you if you have the latest software update
28) Re-running LiveUpdate after reinstalling from your original disks
1) Using LiveUpdate without a modem
You can use LiveUpdate without a modem if you have a working Internet connection that doesn't require a modem; for example, your company's network may have a direct (Ethernet) connection to the Internet.
2) Using LiveUpdate without an existing Internet connection
You can use LiveUpdate by connecting via modem to one of several Bulletin Board Systems (BBSes). During the course of setting up LiveUpdate to work with a modem, you select the BBS telephone number to dial from the Number To Dial wizard panel.
3) Local modem requirement (no shared network modems)
LiveUpdate does not work with shared network modems. To use LiveUpdate with a modem, the modem must be installed (internally or externally) to your local computer.
4) Accessing LiveUpdate through CompuServe or America Online
You can use LiveUpdate with CompuServe or America Online. You must connect to CompuServe or America Online before you run LiveUpdate. With some other services, you can run LiveUpdate without first connecting to the service. Consult your online service provider to learn how to set up a standard Internet connection that other Internet applications can also use.
You can access LiveUpdate through any Internet or online service that supplies you with a connection to the Internet. For example, if you establish a connection and use a web browser such as Internet Explorer or Netscape Navigator, you should be able to use LiveUpdate with the same connection.
5) Selecting Modem or Internet Connection in Setup wizard panel
If you already have a working connection to the Internet, check the Use Existing Internet Connection box in the Modem Setup wizard panel. No further setup is required. If you don't have a working connection to the Internet or you want to connect via modem, click the Next button in the Modem Setup wizard panel. In the Select a Modem wizard panel, select your modem manufacturer and model, and the modem's communication port.
6) Setting up a modem
The first time you click the LiveUpdate button after installing Norton AntiVirus, the Modem Setup wizard panel appears. Click the Next button in the Modem Setup wizard panel to open the Select A Modem panel. Select settings in this panel to set up the modem. Refer to topics 7-9 below for more information about these settings.
Each subsequent time that you click the LiveUpdate button, the AntiVirus Definitions Update wizard panel appears. Click the Modem Setup button to open the Modem Setup wizard panel. Click the Next button in the Modem Setup wizard panel to open the Select A Modem panel. Select settings in this panel to set up the modem, or to change settings for a modem. Refer to topics 7-9 below for more information about these settings.
7) Identifying a modem's manufacturer or model
If you have an external modem, examine it for a manufacturer and/or model label. Sometimes this information is on the underside of the modem. If you can't identify your modem in this way, or if you have an internal modem, try selecting Standard Modem Types from the Manufacturers drop-down list box, then select a modem speed that most closely matches your modem's speed from the Models drop-down list box. For example, if you have a 14,400 baud (14.4) modem, try selecting 14000 bps Modem as the model.
If you don't know the speed of your modem, first try the 9600 bps Modem. If that doesn't work, try the 2400 bps Modem. As another alternative, try selecting Hayes from the Manufacturers drop-down list box, then select either Compatible (default) or Compatible (alternate) from the Models drop-down list box.
If none of these selections allow you to successfully connect to a LiveUpdate service, consult your computer equipment vendor or company MIS/Help Desk for assistance.
8) Selecting a modem or manufacturer when yours is not included in the Manufacturers or Models lists
Try selecting Standard Modem Types from the Manufacturers drop-down list box; then, select a modem speed that most closely matches your modem's speed from the Modems drop-down list box. For example, if you have a 14,400 baud (14.4) modem, try selecting the 14000 bps Modem setting.
9) Selecting a model when your modem's manufacturer is listed but the model is not
If you can select your modem manufacturer from the Manufacturers drop-down list box, but your specific model is not listed in the Models drop-down list box, select Other from the Models drop-down list box. This choice will usually enable your modem to properly connect, download, and disconnect.
10) Improving modem transfer rates
The top communication speed for Windows 3.x is 19,200 baud. Due to this limitation of the operating system, faster modems will not typically be able to achieve speeds higher than 19,200 baud. This is beyond LiveUpdate's control.
11) Factors that affect speed
Several factors can decrease overall speed, including the number of people logged in to the remote system (modem or Internet connection), multitasking, a bad or noisy phone line connection, as well as your computer's hardware, system configuration, and speed.
12) What to do when you connect to the BBS, then unexpectedly drop out
While several factors may contribute to this problem (such as a noisy phone line or a congested phone circuit) a bad connection between your computer and the LiveUpdate server is often the cause. Try disconnecting, then call again in a few minutes.
13) Modifying the INIT string
Most users will never need to change the supplied INIT strings. We recommend that you only change a modem's INIT string if you are an advanced user who understands the implications of making changes, or if you are making changes under careful guidance from a technical expert; for example, if a modem manufacturer or online service provider's technical support person is walking you through editing the string.
To change the INIT string, press the Edit String button on the Select A Modem wizard panel. Note that LiveUpdate requires E0 and V1 to be present in the INIT string for proper operation.
14) Restoring the original INIT string
To restore your modem's original INIT string, open the Select a Modem wizard panel, then reselect your modem manufacturer from the Manufacturers drop-down list box and the model from the Models drop-down list box. Your custom INIT string will be replaced by the default string for the selected modem.
15) Selecting a COM port in the Select A Modem wizard panel
Press the Find My Modem button. LiveUpdate will attempt to locate any modem(s) you have attached to any of the four basic COM ports. If LiveUpdate finds a modem, it places a red dot next to the corresponding COM port. This indicates the most likely COM port choice.
16) Choosing between two (or more) modems on your system
If you know the COM port number of the modem you want to use, select that COM port in the Select A Modem wizard panel. If you don't know the COM port, press the Find My Modem button. LiveUpdate will place red dots corresponding to all found modems next to the appropriate COM port number(s). Select the COM port from one of the marked entries.
17) Selecting a country in the Number To Dial wizard panel
This selection depends upon where you are geographically located when you run LiveUpdate. Users in the United States and Canada will want to choose the service in Eugene, Oregon. Users in New Zealand, for example, would probably want to connect to the service in Australia. If you are a laptop user and travel extensively, you may need to change the service location to the one that is closest to you at the time you run LiveUpdate.
18) Setting up LiveUpdate to access an outside line
The LiveUpdate Will Dial edit box in the Number To Dial wizard panel lists the phone number of the service to be dialed. You can add codes before or after the number as required; for example, you can add codes to access outside lines, dial country codes, enter a calling card to bill the phone call to, disable Call Waiting, or to access alternate long distance carriers.
19) Disabling call waiting
The code required to disable Call Waiting varies based on your phone system. Commonly, codes such as *70, 70#, or 1170, if dialed before the phone number, temporarily disable Call Waiting. For the specific code to disable Call Waiting in your area, contact your local phone company.
20) Setting up LiveUpdate to pause between dialing an access code and the remainder of the number
The LiveUpdate Will Dial edit box in the Number To Dial wizard panel lists the phone number of the service to be dialed, as well as any added codes. Enter a comma after the last digit of the access code to pause at that point when dialing. The comma causes a pause period of a few seconds. To increase the time, add more commas, or refer to your modem manual or manufacturer for more specific instructions.
21) Causes for occasional slowness
Slowness often occurs when the Internet is extremely busy. Technical problems with one of the many computers between your Internet Service Provider (ISP) and the LiveUpdate service may also cause delays. It is often better to simply try again during off-peak hours. Night connections are often faster than those made during normal weekday business hours.
22) Cost of service
The BBS services use regular phone numbers. You will incur the expense of any connect time while LiveUpdate is downloading your software updates (unless the BBS phone number is local to you and not subject to long distance charges).
If you are connecting via the Internet, your cost will only be whatever your Internet Service Provider (ISP) normally charges for your Internet access.
23) Who to call when your Internet Service Provider (ISP) account isn't configured correctly to use LiveUpdate
Your ISP is your best resource in resolving these problems. They know how to properly configure the software that they provided to you. If you work in a company that has an MIS department or a Help Desk, they might be able to help, too. If you can use other Internet applications (such as a web browser) to properly connect to the Internet, then LiveUpdate can use that connection.
24) About the Find Device Automatically option
When you select Find Device Automatically, LiveUpdate first attempts to use an Internet connection. If it doesn't find an Internet connection present, can't start an Internet session, or tries to connect through the Internet and fails, it retries with a modem, if present. If you have both an Internet connection and a modem and don't want LiveUpdate to try both, select either Internet or Modem as your connection choice.
25) Restoring LiveUpdate when a new software installation disables it
LiveUpdate and other applications install and share a number of common files. Some applications install without checking to see if newer versions of the shared files already exist. They may replace the newer versions with older ones, which may cause problems with existing software, including LiveUpdate. To restore LiveUpdate, re-install the application(s) that use it, including Norton AntiVirus.
26) What to do when LiveUpdate detects problems retrieving an update
The most likely cause of this problem is that you don't have enough hard disk space for the update. The updates are compressed and require hard drive space beyond their original (compressed) size. To resolve this problem, back up, compress, or delete unneeded files to free up hard drive space (usually on the drive that contains Windows), then retry LiveUpdate.
To successfully retrieve an update, you should have a minimum of 5MB free space available on your hard drive.
27) How LiveUpdate tells you if you have the latest update
If you already have the latest revision of your software product, or the latest virus definitions files, LiveUpdate informs you that no update is necessary. When you next use LiveUpdate, it will retrieve any updates that have been released since you last ran LiveUpdate.
28) Re-running LiveUpdate after reinstalling from your original disks
If you have had to reinstall software because it no longer works properly, it is likely that you had to do so because one or more files were damaged. To ensure that you properly restore all of your files, you should run LiveUpdate again after reinstalling the software.
